Communication is a two-way street. But most of what’s written about effective business communication focuses on just one side: speaking. The other side—listening—is often overlooked but at least as important.
Most business people find the ability to communicate effectively in a variety of formats and to a variety of audiences to be a tremendous asset. Modes of communication typically encompass writing, reading, speaking and listening, while the target of these efforts might include customers, staff, colleagues, bankers, accountants and more. Regardless of the specific situations in which they are used, there are a number of general communication skills highlighted in this article from Entrepreneur magazine which can be o